Refund policy

Return and Refund Policy

At Nika Studio Creations, every product is made to order. Please carefully review your phone model, case type, finish, shipping address, and other order details before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, incorrect, or materially different from its description, please contact nicole@nikastudiocreations.com as soon as reasonably possible, preferably within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item and its packaging. Once the issue is confirmed as eligible, we will provide an appropriate replacement or refund at no additional cost and cover return shipping when required. Please do not return an item until we provide instructions.

This reporting period does not limit any mandatory consumer rights that apply where you live.

United States Orders

We accept returns on eligible orders shipped to the United States. You may request a return within 14 calendar days after your item is delivered, including if you change your mind or accidentally select the wrong phone model, case type, or finish.

Return Conditions

Items must be unused, undamaged, and returned with their original product packaging, where provided.

To request a return, submit a request through your customer account or email nicole@nikastudiocreations.com with your order number and the item you wish to return.

We will provide return instructions and confirm the authorized return address. Please send your return within 14 calendar days after receiving those instructions. Do not send returns to the address on the original shipping package or directly to a production provider.

Return Shipping and Refunds

Customers are responsible for return shipping costs for change-of-mind returns and customer selection errors. We do not charge a restocking fee.

For eligible returns, we will refund the amount paid for the returned items, including applicable taxes on those items. Original delivery charges are not refundable for these voluntary returns, except where required by applicable law.

We will inspect returned items and issue approved refunds to the original payment method within 10 business days after receiving the return. Your bank or payment provider may require additional processing time.

We do not offer direct exchanges. If you would like a different item or phone model, you may return an eligible item and place a new order.

Cancellations and Order Changes

For U.S. orders, cancellation or change requests must be submitted within 12 hours of placing the order and before production begins. Requests are not guaranteed. Once production begins, we generally cannot cancel or modify an order.

If an order cannot be canceled, you may still request a return after delivery under the conditions above.

Damaged, Defective, or Incorrectly Supplied Items

These voluntary return conditions do not apply to damaged, defective, misprinted, or incorrectly supplied items. Please follow the “Damaged, Defective, Misprinted, or Incorrect Items” section above for assistance. We cover return shipping when a return is required for a confirmed eligible issue.

Nothing in this section limits your rights under applicable law.

International Orders, Including the European Union and United Kingdom

Customers whose orders are shipped outside the United States may request cancellation at any time before the item is fulfilled.

After delivery, you may withdraw from an eligible purchase within 14 days after you, or a third party designated by you other than the carrier, receive the last item in your order. You do not need to provide a reason.

How to Request a Return or Cancellation

Submit your request through your customer account at:

https://account.nikastudiocreations.com

After signing in, open Orders, select the relevant order, and submit your return or cancellation request. You may also contact nicole@nikastudiocreations.com if you need assistance.

Returning an International Order

After notifying us of your decision to withdraw, you must return the item without undue delay and no later than 14 days after submitting your request. Please wait for return instructions before mailing anything.

Customers are responsible for the direct cost of change-of-mind return shipping. We do not charge a restocking fee.

You are responsible only for any diminished value caused by handling beyond what is reasonably necessary to establish the item’s nature, characteristics, and function.

International Refunds

We will reimburse eligible payments, including the cost of our least-expensive standard delivery option, without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we receive the returned item or you provide evidence that it was sent back, whichever occurs first.

Refunds will be issued to the original payment method unless otherwise agreed. Premium or express shipping upgrades are not refundable.

The right of withdrawal might not apply to goods made specifically to your individual specifications or clearly personalized for you. A product is not automatically exempt merely because it is produced after an order is placed.

This exception does not affect your rights when an item is damaged, defective, incorrect, or not as described.

Exchanges

We do not offer direct exchanges. If a return is approved and you would like a different product or variant, you may place a new order.

Return Address

Approved returns must be sent only to the authorized return address provided in your return instructions:

436 N Main St, Doylestown PA 18901, #1111

Do not send returns to the address printed on the original package or directly to a production provider.

Refund Processing

Approved refunds are issued to the original payment method. After we issue a refund, your bank or payment provider might require additional processing time before it appears in your account.